Become a support expert in Procurement service applications and products that are in production, and provide effective technical consultation to end users and product team.
Good understanding of the end to end Procure to Pay process flow.
Work with product team to define proper hand-off for Production operations.
Be the point of contact interfacing with customers, to provide first level of triage and enhancement requests.
Work directly with product team to resolve technical issues, build, drive and improve our products and processes.
With product team alignment, write production code that will enhance our products.
Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action.
Deliver data-driven, impactful results.
Communicate effectively with internal customers, enabling informed decision making within the team.
Deliver clear documentation and work directly with vendor support for escalations.
Analyze issues of moderate complexity; addressing configuration, implementation, and function or process fails.
Develop and maintain a well-coordinated relationship with business users.
Support all business readiness activities including end user training, product testing and roll-out.
Comply with release management policies to ensure data integrity and system stability.
BS in Computer Science or equivalent experience
2+ years in software development or software consulting and production support.
2+ years working with a relational database and handling volumes of data, performance tuning
2+ years in understanding code bases, including API design techniques
2+ years experience with object-oriented software development
2+ years experience developing web applications
Exposure to SaaS based Travel and Expense (Concur) solutions and supplier on-boarding applications.
Relevant industry experience
Demonstrated creative problem-solving approach and strong analytical skills