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Media Support Coordinator

The Media Operations Team Coordinator's role is to provide onsite support for the Media Operations team contractors ensuring that the team is properly trained and supported to conduct the job duties as dictated by the business needs of the group and at a high level of detail and integrity on par with Facebook standards.  


Job duties include the following, but are not limited to:

  • Liaison between contractor population and Facebook Assignment Managers including managing utilization, workload, and efficiencies
  • Coordinating workflow and policy trainings with FBAM/s
  • Tracking team quality metrics as defined by department or project goals
  • Assist in coordinating work schedules including tracking attendance
  • Running weekly team meetings or Town Halls
  • Providing core support to ensure a positive work environment and culture while maintaining optimal service levels
  • Assist with seating assignments and growth projections as they relate to space utilization
  • Build and maintain a performance evaluation calendar to support a regular cadence
  • Loop PRO in for any day-to-day ER issues as they arise so that PRO and/or the supplier can drive coaching sessions for underperforming contractors
  • Coordinate and schedule required meetings utilizing Microsoft Outlook and various conference room booking tools

The ideal candidate will possess the following strengths: 

  • Proven leadership skills and the ability to manage team members to a clearly communicated objective
  • Possess strong interpersonal skills
  • Ability to work both independently and in a team environment
  • Able to set and adhere to self-defined goals, timelines, and success measures
  • Interest in the digital and/or social media industry
  • Excellent verbal, written, and presentation skills with a proven history of success in working with individuals at all levels
  • Must be able to multi-task and keep on track in a fast-paced, ever-changing environment
  • Strong proficiency in MS Office tools and related project/program management applications
  • 3+ years of experience working in a contact center, preferably in a lead role
  • Excellent analytical, written and verbal communication skills
  • Experience with Microsoft Office and databases
  • Able to work flexible hours around job requirements
  • High School Diploma or GED is required
  • Bachelor's degree required
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