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Teacher Success Advocate

  • Become a Summit Learning Platform product expert
  • Respond to user reports and requests quickly and with care
  • Educate users on how to use the Summit Learning Platform
  • Troubleshoot problems with users
  • Advocate for a high quality user experience
  • Partner with engineering to fix technical problems
  • Track trends in user requests over time and communicate these trends to the greater team
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the user experience
  • Detail oriented with a drive for high-quality output
  • Compassionate, empathetic, and eager to help others
  • Comfortable working in fast-paced environment; able to adapt to change quickly
  • Ability to pick up new technology quickly
  • Strong writing skills, including complete command of English grammar and mechanics
  • Able to effectively multi-task and remain cool under pressure
  • Self-starter with proven organizational and problem-solving skills
  • Dedicated to ensuring community members receive a superior product experience
  • Demonstrate leadership through proactively providing operational feedback to deliver efficiency gains
  • Effectively share knowledge and learnings with team
  • Previous unconventional customer service experience a plus (i.e. Zappos, Amex Concierge, etc.)
  • Bonus: You have worked in the education field in some capacity
  • Bachelor’s degree or equivalent experience
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