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Operations/Technical Program Manager

• Identify operational pain points and opportunities to improve business practices and prioritize resources in areas that will deliver the greatest impact

• Review operational issues and determine if a technology solution is required or a process correction needs to be made

• Conduct business process re-engineering reviews to innovate on business processes and define ways to improve their efficiency and effectiveness

• Elicit detailed business requirements by engaging the business to capture clear functional design artifacts using techniques like use cases, data diagrams and process flow diagrams

• Champion and provide oversight for initiatives during the Technical Delivery process and provide direct project management activities based on Agile (Scrum) methodology

• Perform risk management and change management on projects

• Provide day-to-day coordination and quality assurance for projects and tasks

• Lead/Support all business readiness activities including training, testing and rollout

• Foster a culture of data driven decision making


• Minimum 2 years work experience in Project Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space

• Minimum 2 years as a business analyst with expertise in multiple requirement analysis techniques/methodologies

• Networking experience strongly preferred

• Strong systems development and deployment experience preferred

• Demonstrated ability to quickly adapt and learn new skill sets.

• Proven project management, interpersonal, and communication skills, with high attention to detail

• Strong analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure

• Must demonstrate initiative with the proven ability to execute on multiple tasks simultaneously

• Excellent verbal and written communication skills and demonstrate attention to detail

• Be independent and thorough in examination and analysis, alongside results oriented

• Ability to collaborate with different individuals across external organizations, within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks

• Strong organizational and time management skills

• Resourceful, action-orientated with the ability to get things done and overcome obstacles and develop creative solutions to problems

• This position will be located in Menlo Park, CA with domestic and international travel required


Bachelor’s degree in MIS, computer science, systems engineering, business, or a related field


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