Become a subject matter expert on Facebook platform policies and 3rd party application review criteria.
Communicate with 3rd party developers about their review results and provide 1:1 ticketed support.
Work with internal reviewers to accurately assess quality metrics for internal processes.
Identify trends to drive scalable solutions in internal quality and external support.
Provide direct customer support to regional developers in the Asia Pacific region.
Strong written and verbal communication skills
Experience in content review or quality assurance roles.
Flexibility to take on multiple tasks with competing priorities
Strong quantitative and analytical abilities that support data-driven decision making
Strong team player and ability to work independently in a high pressure environment
Experience in video game testing, review or support
Customer service experience working directly in a 1:1 capacity