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Agent (Contractor)

Responsibilities:

  • Provide excellent global support to our Workplace customers, admins, and company executives
  • Confidently answer questions in an accurate manner to ensure a high level of customer service
  • Effectively troubleshoot and resolve issues reported by customers
  • Drive to meet or exceed daily performance metrics related to key performance indicators
  • Stay current with system/product information, changes and updates
  • Identify trends and take proper escalation procedures

Experience:

  • Minimum of 2 years of experience working in an inbound support role
  • Technical and/or B2B support experience is desired
  • Experience with a ticketing software such as Zendesk, Netsuite, etc. is desired


Qualifications:

  • Effective listening and communication skills
  • Ability to clearly explain technical steps to a non-tech savvy audience
  • Team oriented with a 'get it done' attitude
  • Ability to multitask and work in a fast-paced environment

Bachelors Degree

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