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Network Engineer

Come and help the people that connect the world be more connected. As the Collaboration System Engineer, you’ll be focused on support, deployment and migration of collaboration services across the company. The ideal candidate will have an engineering background with an experience in IT, managing hosted services and SaaS and a passion for collaboration tools.

 

Responsibilities:

  • Act as administrator for collaboration tools including but not limited to Dropbox, Box, Zoho and Office 365
  • Manage escalations pertaining to collaboration tools; work with our internal teams such as Security, Infrastructure and Corp Network teams to find solutions to user issues
  • Collaborate with 3rd party collaboration providers and directly with our users to solve escalations
  • Identify trends in issues, investigate best solution with providers and communicate to our helpdesk team and directly to users
  • Research new collaboration services and provide recommendations based on user needs and competitive analysis of various applications
  • Help migrate users out of declining services by finding alternative solutions, communicating and helping users with the migration process
  • Help drive adoption of new services by communicating benefits to users, monitoring usage and optimizing experience
  • Serve as a subject matter expert of collaboration tools functionality in the enterprise
  • Monitor, maintain and look for opportunities to optimize and improve systems
  • Develop internal tools (programs, scripts, platforms)
  • Help plan, communicate and execute initiatives related to collaboration apps in partnership with PMs and Engineers
  • BS in Computer Science, Business Systems or related field
  • 5+ years working across IT/Infra organizations
  • Ability to develop cross-functional relationships across various teams
  • Good understanding of corporate network, Saas security and Single Sign On (SSO)
  • Strong user centric approach balanced with business understanding of what good for the company as a whole
  • Prior experience administrating and deploying collaboration Office 365
  • Experience in migration off SaaS services is a plus
  • Self-starter with a can do attitude
  • Strong written communication and great interpersonal skills
  • Experience in analyzing data using Excel, Tableau to inform decisions
  • Working knowledge of Powershell and Chef

Education:

 

Certification such as an Admin for Office 365, Exchange, Box etc.

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