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Customer Service – Data Quality & Policy Compliance Agent

POSITION SUMMARY

The ‘Customer Service - Data Quality & Policy Compliance Agent’s’  primary responsibility is timely and accurate processing of internal Facebook Sales advertising data change requests. The ‘Customer Service - Data Quality & Policy Compliance Agent’s’ role is to ensure advertising data change requests are complaint with data change policies and also scrutinized to maintain accuracy of internal sales data. Must effectively manage their time and workload to ensure all service levels are maintained (i.e. requests are processed accurately, adhere to data change policies, communication verbal/written is excellent and thorough while handling requests, requests are processed timely). May be required to assist or train other team members. Also, required to provide feedback and recommendations to improve the policies or workflow to improve the processing/handling of requests.

ESSENTIAL RESPONSIBILITIES

  • Process internal sales requests accurately, in a timely manner and ensure compliance of requests against internal change policies.
  • Compose professional and thorough communications for requests handling.
  • Provide continual feedback about the effectiveness of processes and procedures.
  • Assist or conduct new employee training as assigned.
  • Provide suggestions to improve areas of operations, efficiency, and service.
  • Research, and bring user requests to a resolution.

JOB SPECIFICATIONS AND QUALIFICATIONS

 

Work Experience:

  • A minimum of two year work experience is desired
  • Previous experience in a customer service environment.
  • Previous experience in handling technical/data specific customer tickets/cases.
  • Previous experience where had to enforce policies that may require pushing back on customer requests to ensure compliance
  • Previous experience managing large volumes of data
  • Previous experience in ensuring data quality.
  • Strong organizational and time management skills are needed to manage multiple tasks/priorities.
  • Strong attention to detail required.
  • Support mentality of “going above and beyond”
  • Excellent team player
  • Excellent written and verbal skills.

Technical Knowledge:

  • Salesforce or any other customer relationship application a must.
  • Microsoft Office products; Outlook, Word, and Excel.

Education:

  • Bachelor’s Degree (preferable Technology)
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