The ‘Customer Service - Data Quality & Policy Compliance Agent’s’ primary responsibility is timely and accurate processing of internal Facebook Sales advertising data change requests. The ‘Customer Service - Data Quality & Policy Compliance Agent’s’ role is to ensure advertising data change requests are complaint with data change policies and also scrutinized to maintain accuracy of internal sales data. Must effectively manage their time and workload to ensure all service levels are maintained (i.e. requests are processed accurately, adhere to data change policies, communication verbal/written is excellent and thorough while handling requests, requests are processed timely). May be required to assist or train other team members. Also, required to provide feedback and recommendations to improve the policies or workflow to improve the processing/handling of requests.
JOB SPECIFICATIONS AND QUALIFICATIONS