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Digital Transactions Support Rep - WhatsApp

We're looking for help supporting WhatsApp customers using in-app digital payments. The work would involve high touch customer support via email.
THESE ARE ODD HOUR SHIFTS. M-F, work in MPK; Sat & Sun, work remote is ok
SHIFT A Sunday to Thursday 8am - 4pm 
SHIFT B Sunday to Thursday 12pm - 8pm 
SHIFT C Tuesday to Saturday 8am - 4pm 
SHIFT D Tuesday to Saturday 12pm - 8pm

 • Looking for attention to detail and a self starter
 • Available to work odd-hour shifts and holidays
 • Contract would be for 6 month minimum with room to renew based on performance.
 • Ensure that we're maintaining a high quality support and a high degree of professionalism. You will have access to sensitive user data.
 • You will work with our Market team to further this initiative as well as communicate trends that you're seeing that will help improve our product.
 • Ability to quickly absorb training on product and tool functionality
 • Strong attention to detail
 • Self-starter
 • Communicates clearly verbally and via email
 • Daily or weekly WhatsApp user 
 • Ability to perform well autonomously
 • Penchant for web technology (consumer of various web and mobile apps)
 • Strong interest in quality and user experience.
 • Experience supporting digital transactions

Undergraduate degree or equivalent experience in online operations support

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