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Support Analyst

Responsibilities:

  • Supporting, providing subject matter expertise, and configuring Oracle Application modules in the source-to-pay and record-to-report tracks. This includes the following modules:
    • Fixed Assets
    • General Ledger
    • Advanced Global Intercompany Systems (AGIS)
    • Period End Close processes
    • Cash Management
  • Triage and disposition production support tickets effectively, accurately and efficiently
  • Responsible for application support and configuration of a single application.
  • Work on enhancements and small projects to improve the product and end user experience
  • Excellent understanding of EBS data model, write complex SQL queries and perform data analysis to discover and fix underlying causes of bugs
  • Participate in source control and code review process.
  • Communicate effectively with internal customers, enabling informed decision making within the team.
  • Track key application metrics for production support and application usage.
  • Deliver clear documentation and work directly with vendor support for escalations.
  • Analyze issues of moderate complexity; addressing configuration, implementation, and function or process fails.
  • Develop and maintain a well-coordinated relationship with business users.
  • Support all business readiness activities including end user training, product testing and roll-out.


Skills:

  • Good understanding of Procurement and Payables applications.
  • Experience with Oracle would be highly preferred
  • Ability to understand end to end business processes and support users from a process perspective.

 

Education:

 

Related experience is most important here.

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