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Italy Support Rep - WhatsApp

  • Provide friendly and efficient customer support via email in English and Italian to WhatsApp users around the world
  • Troubleshoot user issues and escalate issues/feedback to developers appropriately
  • Be an advocate for the user base you support and a voice of the user to the rest of the company
  • Continually learn how WhatsApp works on different smartphone operating systems and what features are available on each platform
  • Evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues
  • 1+ years of customer service experience
  • Ability to use and learn the iOS, Android, and Windows Phone operating systems
  • Ability to multitask and manage competing priorities
  • Bilingual in English and Italian (read, write and speak)
  • Demonstrated ability composing accurate and appropriate answers to help users.
  • Ability to balance independent tasks/goals while contributing to team goals and collaborating with other team members
  • Knowledge of Italy and its culture

Bachelor’s degree from the United States or equivalent university degree from another country

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