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Community Program Manager

  • Lead new innovations in the community program, including process improvements, best practice sharing, and measuring and driving community health metrics
  • Champion our products and educate our users via groups, social media, events and other external communications channels
  • Ensure user questions receive quality, timely answers by working with power users to respond, and respond directly when appropriate.
  • Manage, understand and report on community health and success; analyze quantitative and qualitative feedback to identify trends and insights into user needs
  • Monitor and analyze user reports for feedback and bug-related trends
  • Prioritize and drive the creation of features and tools to scale community communication and management
  • 3+ years of experience in community management, customer advocacy, or marketing communications
  • Experience with and passion for building communities
  • Excellent written and verbal communication skills
  • Experience defining and tracking metrics and reporting on the effectiveness of your contributions to the community
  • Thrives in a fast paced, dynamic environment
  • Experience building a community program from the ground up
  • Knowledge of additional language(s) (other than English)
  • Bachelor’s Degree (linguistics or other translation related field preferred)
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